TRAINING DESCRIPTION:
A work environment in which the quality concept prevails is a great
achievement for both the company and its employees. However, it’s not easy
to achieve such condition. The employee awareness, stimulation to his/her self-
development, incentive to his/her self-discipline and overcoming their fears
and threats are critical for developing the quality culture.
OBJECTIVES:
Raise awareness of company employees about the Quality basic principles, as
well as developing their entrepreneurship capacities towards excellence.
PROGRAM CONTENTS:
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Recognize why the quality is so discussed today;
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Understand the supplier-customer relationship;
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Identify the wastes, estimate its costs and notice that it is possible to
eliminate such wastes with a preventive behavior;
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Understand that measuring the process elements is crucial to achieve prevention;
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Recognize the necessity to have a rational troubleshooting process by using
the teamwork methodology.
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Identify changes that are proposed for ISO 9001:2000;
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Identify behaviors of leaderships while conducting the Quality process.
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Draft the Action Plan aiming the continuous improvement of quality activities.
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Case Study and Exercises.
TARGET AUDIENCE:
All employees of the company.
HOURLY:
16 hours.
Services
